Terms of service

What we do

Gray Area Tech provides computer repair and IT support to homes and small businesses in and around Gray, Maine: devices, email, networks, cameras, wiring, and cloud services. We answer calls and texts every day, 8am to 8pm. On-site visits are by appointment.

Rates

• On-site, first hour: $95 — includes travel within 15 minutes of Gray.
• On-site, each hour after: $65, billed in 15-minute increments.
• Remote session: $45 for up to 45 minutes.
• Travel beyond 15 minutes: $0.65 per mile, quoted before the visit.
• Hardware: cost plus 15%, itemized separately from labour.
• Projects: fixed written quote before work starts. Deposits of 50% apply to projects over $1,000 and to custom-ordered hardware.
• Nonprofits and customers 65 and over: 15% off labour.

No fix, no fee

If the first hour ends with the honest answer that the equipment is not repairable or not worth repairing, the visit costs nothing.

Payment

House calls are paid at completion by card, check or cash. Business invoices are due net 15. After 30 days a late charge of 1.5% per month applies, and work pauses at 45 days.

What you are responsible for

• Being entitled to authorise work on the equipment.
• Keeping your own backups. We will help you set backups up, but we are not your backup.
• Providing passwords and access needed to do the work, and licensed software.
• Telling us about anything unusual — liquid damage, prior repairs, data you cannot lose.

What we cannot promise

Data recovery is attempted, never guaranteed. Recovering data can damage failing hardware further; we will tell you before we start. We are not responsible for problems that existed before we arrived, for software or hardware we did not supply, or for outages at third-party services.

Liability

Our liability for any claim connected with the work is limited to the amount you paid us for that work. We are not liable for lost profits or indirect losses.

Warranty on our work

If a fix we made fails within 30 days, we will look at it again at no charge. Parts carry whatever warranty their manufacturer provides.

Scheduling

Please give 24 hours' notice to cancel or move an appointment. Repeated no-shows may be charged a trip fee. We will always tell you if we have to reschedule.

Changes to these terms

Rate changes get 30 days' written notice. Other changes are posted on this page with a new date.

Contact

Gray Area Tech · Gray, Maine · (207) 804-5719 · hello@grayareatech.com