IT support for small businesses around Gray

Email, files, backups, computers and cloud hosting — for shops and offices too small for an IT department.

The size of business this fits

Two to twenty five people. A dentist, a contractor, an insurance office, a barn with an office in it, a shop with a register and three computers in the back. Big enough that email and files matter, small enough that nobody is paid to watch them.

What we take care of

• Email that works. Microsoft 365 or Google Workspace set up properly — your own domain, not a shared Gmail — with spam filtering that does not eat invoices, and a plan for what happens when someone leaves.
• Files everyone can reach. Shared drives, a small NAS, or cloud storage chosen for how the work actually moves. Including the boring part: permissions that make sense and a way to find the file again.
• Backups that have been tested. A backup nobody has restored is a rumour. We set them up and then prove a restore works, because the day it matters is not the day to find out.
• The computers themselves. On-premises desktops and laptops kept updated and patched, replaced before they fail, and joined to the same accounts as everything else.
• Cloud hosting options, honestly weighed. Sometimes the answer is a hosted server; often it is two SaaS products and a folder. We will tell you which, and what each costs per month before you commit.
• Cameras, network and wiring. Covered on the networks and cameras page.

How the money works

Two ways, and no surprises in either:

• Hourly — $95 the first hour on site, $65 each hour after, $45 remote. Invoiced same day, net 15.
• Retainer — $300/month for four remote hours, a monthly check of backups and updates, and a response within four business hours. $750/month for eight hours, a response within two business hours, camera and NAS monitoring, and a quarterly review.
• Projects — a written fixed price with the scope, the explicit not-included list, the timeline and the one risk that could change it. 50% deposit on projects over $1,000.

Retainers are prepaid monthly, unused hours roll over one month, and overage is $85 an hour — all three stated at signing rather than discovered later.

What you get that a big provider will not

One person who knows your building, answers the phone, and does not open a ticket for a password reset. No offshore script, no upsell to a plan you did not ask for, no annual contract you cannot leave. If something is outside what we do, we name someone local who does it.

Businesses in these towns

• Gray
• New Gloucester
• Windham
• Raymond
• Poland
• Minot
• Cumberland
• North Yarmouth
• Auburn
• Lewiston